EPL worked with researchers from the U of A to understand how marginalized people use the library. This robust project provides valuable insight into customer use patterns and the challenges staff face in working with vulnerable populations. Presenters will discuss how the research is informing services and staff development.
Outcomes:
Recognize how socially vulnerable populations use and want to use the library
Explore responsive services for socially vulnerable populations.
Examine ways to develop staff capacity to provide dynamic customer service to marginalized populations
