Why are you interested in the topic you are presenting?
It is the first example in Canada of a major library taking a risk with a new customer-centred approach to library interior layout.

What does “fearless” mean to you?
Taking risks and not following the way things have always been done.

What have you read/seen/listened to lately that you would recommend to your audience (something that would help them to learn more about your topic)?
Anything by Paco Underhill or Siemon Scamell-Katz