When: Wednesday, Jan 27 | 2:15 pm - 2:55 pm
Location: MTCC 206D
Days: Wednesday. Event Types: Session. Sectors: Public Libraries. Subjects: Customer Service, Staff Development, and Teamwork.
As Public Libraries focus more on the customer experience than collections, the skill-set staff brings to those interactions needs to be enhanced. This session will demonstrate how using the 3 Rules of Improvisational Theatre apply to front line service and teamwork, leading to a positive and innovative culture at your library.
Learning Outcomes
Attendees will learn about the benefits of improv exercises, both for staff development and beneficial effects on customer service.
Branch Manager, Brampton Library
The Julies are Branch Managers at Brampton Library and participants in the Public Libraries Leadership Fellows Program sponsored by CULC […]
Branch Manager, Brampton Library
The Julies are Branch Managers at Brampton Library and participants in the Public Libraries Leadership Fellows Program sponsored by CULC […]