NOTE: This session is now at capacity. A rush line will be seated at 8:50am should seats be available.
Drawing on customized evidence-based practices in adult education and preventing and managing escalated behaviour, CAMH offers best in class solutions for workplace mental health. With a focus on De-Escalation techniques and effective emphatic communication, Customer Service & De-Escalation training is one of CAMH’s most sought after offerings. The program is delivered in a safe learning environment and is customized to the culture, goals, and values of its participants using tailored simulations.
This program has been highly acclaimed by clients and partners, and participants and reported higher levels of comfort and confidence during stressful client interactions. Through CAMH’s consultative customization process, and sustainability planning, clients can anticipate improved client relations in most client service scenarios. This program has been successfully adapted to transportation, security, healthcare, municipal services, education, and more.
Note – This session will run for the full morning (3 hours). Limited seating will be available, please indicate your attendance upon registering.
