Now working independently as a library communications strategist, Margaret has been both a Branch Manager – overseeing two branches – and an interim Director at Brampton Library. She previously led staff at Markham and Toronto Public Libraries as well as at the Canadian National Institute for the Blind. Always an energetic promoter of new ideas and a strong proponent of staff engagement she has delivered many presentations and workshops on constructive feedback, team building and reframing communication. Margaret holds a Certificate in Executive Coaching from Royal Roads University which continues to strongly influence her approach in work with people.